Certificate issue affecting some Web Linking connections

We have completed a certificate update on our Web Linking servers. The certificate chain is now correctly configured and trusted by all major browsers. This should resolve the certificate errors (NET::ERR_CERT_AUTHORITY_INVALID) that some users were seeing earlier.

If you or your team continue to encounter any issues accessing Web Reader pages, please try clearing your browser cache or restarting the browser, and contact us if the problem persists.

We appreciate your patience while we addressed this issue.

We have identified a certificate configuration issue on our Web Linking servers. This is causing some users to see a browser error (NET::ERR_CERT_AUTHORITY_INVALID) when attempting to access a Web Reader page.

The underlying cause is a missing intermediate certificate on the server. Many browsers will connect normally if they already trust the certificate chain, but others will block the connection. This issue may affect both transcribers and readers (students), depending on their browser and device.

If you encounter this error and need immediate access to a Web Reader page for real-time communication, trying a different browser (such as Chrome) may allow you to connect successfully while we work on the permanent fix.

We are actively working on a permanent fix to ensure full compatibility across all devices and browsers. We will update this notice as soon as the issue is resolved.