Troubleshooting for Transcribers

11/7/24 UPDATE: The latest revision (887) of V8 Transcriber and V8 Connect has a fix that resolves the lag issue on Windows 11 computers. To download the update, users can click Help > Check for Update.  For more details, see our Check for Software Updates article. Background: In mid-2024, s...

Problem: When I try to toggle linking on in TypeWell Transcriber, the Linking Menu says "Linking On (but hibernating.)" What should I do? Solution: This occurs when the wireless card is disabled, usually for power-saving purposes on a laptop. In some power saving profiles, the Wifi is disabled w...

Updated 9-9-2019 Microsoft Edge browser displays error message in Web Linking Microsoft Edge may be the default Internet browser on your Windows 10 computer, tablet, or smartphone. Due to programming bugs in this new browser, we do not recommend using the Edge browser for readers/clients to vie...

When a PAL is disabled, the abbreviations defined in that PAL will not expand. If you know your PAL is intact but it's simply "not working," this is usually the reason why! Open your Personal Abbreviation List in TypeWell by clicking Ctrl-A. Hover over the PAL tab (aka the name of that particu...

We know, it happens. Sometimes technology lets us down or people make mistakes. If your computer or TypeWell Transcriber program "crashes," your transcript is usually auto-saved so that when you reopen the TypeWell Transcriber program, the transcript reopens automatically and you can resume tran...

Symptom: Transcriber experiences a lag between when they type on the keyboard and when the words appear on their screen Solution: Provided by a community college — We’re using a software, DefendPoint, by Avecto to elevate the rights that certain software may need when running under a non-adm...